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We reserve a Spa Therapist and a Treatment Room especially for you at your chosen time. We need a reasonable amount of time to be able to re-schedule your appointment (24 hours). If in the unfortunate event you need to cancel your appointment with less than the 24 hours notice- you will be charged the entire amount.
If you are not okay with this- please try booking on the day of the appointment of when you would like to book in, or we could happily accommodate a friend/ family member in your place instead.
We understand that people need to cancel because of various legitimate reasons, but we are still a business that needs to pay the staff and rent. We sincerely thank you for your understanding.
In the event that we need to cancel/reschedule your appointment due to staff illness etc. you will not lose the deposit AND we will reduce the cost of your treatment by $20-after all it is only fair.
