Booking & Cancellation Policy

Booking Policy

You can easily book online at any time of the day by heading HERE.

We require a 50% deposit to secure your booking either via credit card or from your gift voucher. Unfortunately we cannot secure your appointment until the deposit is received. 

We send you a confirmation SMS 48hrs prior to your appointment to which you can reply to confirm or cancel. Please call if you would like to reschedule.

Cancellation Policy

We reserve a Spa Therapist and a Treatment Room especially for you at your chosen time. We need a reasonable amount of time to be able to re-schedule your appointment (24 hours). If in the unfortunate event you need to cancel your appointment with less than the 24 hours notice - you will be charged the entire amount. 

We understand that people need to cancel because of various legitimate reasons, but we are still a business that needs to pay the staff and rent. We sincerely thank you for your understanding. 

In the event that we need to cancel/reschedule your appointment due to staff illness etc. You will not lose the deposit, thank you for your patience and understanding.