Booking, Cancellation & Refund Policy

Booking Policy

We require a 50% deposit to secure your booking either via credit card or from your gift voucher. Unfortunately we cannot secure your appointment until the deposit is received. 

We send you a confirmation SMS 48hrs prior to your appointment to which you can reply to confirm or cancel. Please call or email if you would like to reschedule. Alternatively, contact us any time over any of our social media channels.

Bookings on a Saturday are 25% more expensive than during the week unless otherwise specified. This is to manage the increased cost of being open on Saturdays. If you wish to use a gift voucher on a Saturday you are welcome to either use the monetary value of that voucher, or pay the surcharge upon completion of your treatment.

All payments incur an eftpos processing fee.

Cancellation Policy

We reserve a Spa Therapist and a Treatment Room especially for you at your chosen time. We need a reasonable amount of time to be able to re-schedule your appointment (48 hours). If in the unfortunate event you need to cancel or reschedule your appointment with less than the 48 hours notice - you will be charged the entire amount of your deposit. We reserve the right to require more notice over long weekends as we are not staffed during those hours.  If you urgently want to change an appointment especially when we are closed, to avoid being penalised where possible please contact us over facebook or instagram. Please note that leaving a voice message with us, when we are not open does not count as you cancelling your appointment. An appointment s not cancelled until we have verified it as such.

We understand that people need to cancel because of various legitimate reasons, but we are still a business that needs to pay the staff and rent. We sincerely thank you for your understanding. 

In the event that we need to cancel/reschedule your appointment due to staff illness etc. You will not lose the deposit, thank you for your patience and understanding. 

Refund Policy

We do not refund for change of mind.

We understand mistakes happen. If a purchase has been made in error, please notify us in writing to within 48 hours, otherwise we will not authorise a reversal.

We do not refund gift cards or exchange them for cash.

If we have to cancel a booking due to staff illness, we require you allow us time to attempt to rebook you before we process refunds. If we have to cancel on you a second time, a full refund will be provided.