Booking & Cancellation Policy

Booking Policy

You can easily book online at any time of the day by heading HERE.

We require a 50% deposit to secure your booking either via credit card or from your gift voucher. Unfortunately we cannot secure your appointment until the deposit is received. 

We send you a confirmation SMS 48hrs prior to your appointment to which you can reply to confirm or cancel. Please call or email if you would like to reschedule. Alternatively, contact us any time over any of our social media channels.

Cancellation Policy

We reserve a Spa Therapist and a Treatment Room especially for you at your chosen time. We need a reasonable amount of time to be able to re-schedule your appointment (48 hours). If in the unfortunate event you need to cancel your appointment with less than the 48 hours notice - you will be charged the entire amount of your deposit. We reserve the right to require more notice over long weekends as we are not staffed during those hours.  If you urgently want to change an appointment especially when we are closed, to avoid being penalised where possible please contact us over facebook or instagram. Please note that leaving a voice message with us, when we are not open does not count as you cancelling your appointment. 

We understand that people need to cancel because of various legitimate reasons, but we are still a business that needs to pay the staff and rent. We sincerely thank you for your understanding. 

In the event that we need to cancel/reschedule your appointment due to staff illness etc. You will not lose the deposit, thank you for your patience and understanding.