Booking, Cancellation & Refund Policy
Booking Policy
We require a 50% deposit to secure your booking either via credit card or from your gift voucher. Unfortunately we cannot secure your appointment until the deposit is received.
We send you a confirmation SMS 48hrs prior to your appointment to which you can reply to confirm or cancel. Please call or email hello@ymdayspa.com.au if you would like to reschedule. Alternatively, contact us any time over any of our social media channels.
Bookings on a Saturday are 25% more expensive than during the week unless otherwise specified. This is to manage the increased cost of being open on Saturdays. If you wish to use a gift voucher on a Saturday you are welcome to either use the monetary value of that voucher, or pay the surcharge upon completion of your treatment.
All payments incur an eftpos processing fee.
Cancellation Policy
We understand that people need to cancel because of various legitimate reasons, but we are still a business that needs to pay the staff and rent. We sincerely thank you for your understanding.
In the event that we need to cancel/reschedule your appointment due to staff illness etc. You will not lose the deposit, thank you for your patience and understanding.
Refund Policy
We do not refund for change of mind.
We understand mistakes happen. If a purchase has been made in error, please notify us in writing to hello@ymdayspa.com.au within 48 hours, otherwise we will not authorise a reversal.
We do not refund gift cards or exchange them for cash.
If we have to cancel a booking due to staff illness, we require you allow us time to attempt to rebook you before we process refunds. If we have to cancel on you a second time, a full refund will be provided.